Cancellation & Refund Policy
We believe in transparency. This policy explains how cancellations work, when refunds apply, and how to submit a request — with no fine print.
Last updated: March 2026
1. Subscription Cancellation
You may cancel your Cold Scout subscription at any time. Cancellation takes effect at the end of your current billing period — you will retain full access to all platform features until then.
- Cancellation can be initiated from your Account Settings → Subscription page.
- Alternatively, email us at admin@colddsam.com with your account details and we will process it within 1 business day.
- After cancellation, your data is retained for 30 days before permanent deletion, giving you time to export any leads or reports you need.
- Reactivating your subscription before the end of the billing period will immediately cancel the pending cancellation.
2. Refund Eligibility
We offer refunds in the following circumstances:
7-Day Money-Back Guarantee
New subscribers on any paid plan may request a full refund within 7 days of the initial charge if the platform does not meet their expectations.
Service Outage Credits
If Cold Scout experiences a verified platform-wide outage lasting more than 4 consecutive hours within a billing period, affected users are eligible for a prorated credit.
Duplicate or Erroneous Charge
If you were charged more than once for the same billing period or incorrectly billed at the wrong price, we will issue a full refund for the duplicate amount immediately upon verification.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Requests made after the 7-day new-subscriber window has elapsed.
- Partial use of a billing period — access to the platform is provided for the full paid period regardless of usage.
- Accounts suspended or terminated due to a violation of our Terms of Service (e.g., spam, abuse, or platform exploitation).
- Dissatisfaction resulting from incorrect configuration of the platform by the user.
- Requests for features not included in the subscribed plan tier.
- Third-party charges (e.g., Google Places API, SMTP provider costs) that are incurred outside of the Cold Scout platform.
4. How to Request a Refund
To submit a refund request, email us at the address below. To speed up processing, please include the following in your message:
- The email address associated with your Cold Scout account.
- The date of the charge and the amount.
- The reason for your refund request.
- Any supporting screenshots or context that may help us process your case.
We aim to process all refund requests within 5–7 business days. Approved refunds are returned to the original payment method and may take an additional 3–5 business days to appear on your statement depending on your bank.
Refund & Billing Contact
admin@colddsam.com5. Billing Disputes & Chargebacks
We strongly encourage you to contact us directly before initiating a chargeback through your bank or payment provider. In many cases, we can resolve billing issues faster and without the delays that chargebacks introduce.
Accounts with open or unresolved chargebacks may be temporarily suspended until the dispute is settled. If a chargeback is filed without prior contact, we reserve the right to contest it with documented transaction and access records.
If you believe a charge is fraudulent or unauthorized, please contact us immediately at admin@colddsam.com — we will investigate and take action promptly.